Acceptable Use Policy

Purpose

This Acceptable Use Policy governs your use of WebNexa's services and is designed to protect our users, employees, and the integrity of our services.

Scope

This policy applies to all users of WebNexa's services, including:

• Website visitors
• Service clients
• Anyone accessing our digital platforms
• Third parties acting on behalf of clients

Acceptable Use

You may use our services for legitimate business and personal purposes, including:

• Creating professional websites and applications
• Promoting legal business activities
• Sharing appropriate content and information
• Communicating professionally with our team
• Accessing support and documentation

Prohibited Activities

The following activities are strictly prohibited:

Illegal Activities

• Any activity that violates local, national, or international laws
• Copyright, trademark, or intellectual property infringement
• Fraud, identity theft, or financial crimes
• Distribution of illegal content

Harmful Content

• Malware, viruses, or malicious code
• Content that promotes violence or hatred
• Harassment, bullying, or threatening behavior
• Adult content or sexually explicit material
• Content that exploits minors

Spam and Abuse

• Sending unsolicited bulk emails or messages
• Creating fake accounts or impersonating others
• Excessive or automated requests to our systems
• Attempting to overwhelm our infrastructure

Security Violations

• Attempting to gain unauthorized access to systems
• Probing, scanning, or testing system vulnerabilities
• Interfering with service availability
• Circumventing security measures

Content Guidelines

All content provided to us must:

• Be legally owned or properly licensed by you
• Not infringe on third-party rights
• Comply with applicable laws and regulations
• Be appropriate for professional use
• Not contain malicious code or harmful elements

Resource Usage

When using our services, you agree to:

• Use resources reasonably and efficiently
• Not attempt to overload our systems
• Respect bandwidth and storage limitations
• Follow any usage guidelines provided

Communication Standards

All communications with WebNexa staff must be:

• Professional and respectful
• Relevant to business purposes
• Free from harassment or abuse
• Conducted through appropriate channels

Reporting Violations

If you become aware of any violations of this policy, please report them immediately to:

• Email: abuse@webnexa.com
• Phone: +8801771770033

Include as much detail as possible to help us investigate the issue.

Enforcement

Violations of this policy may result in:

• Warning notices
• Temporary suspension of services
• Permanent termination of services
• Legal action where appropriate
• Cooperation with law enforcement

Investigation Process

When investigating potential violations, we may:

• Review relevant content and communications
• Temporarily restrict access during investigation
• Request additional information from you
• Consult with legal counsel or authorities

Appeals Process

If you believe enforcement action was taken in error, you may appeal by:

• Contacting us within 30 days of the action
• Providing detailed explanation and evidence
• Cooperating with our review process

Policy Updates

We may update this policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information

For questions about this policy, contact us:

• Address: Dhaka, Bangladesh
• Phone: +8801771770033
• Email: legal@webnexa.com

Effective Date

This Acceptable Use Policy is effective as of January 1, 2024.