Privacy Policy

This policy explains what we collect, why we collect it, how we use and share it, and your choices.

Who We Are

WebNexa operates WebNexa's website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Contact Information

For privacy-related inquiries, please contact us at:

  • Address: Dhaka, Bangladesh
  • Phone: +8801771770033
  • Email: privacy@webnexa.com

Data We Collect

We collect the following types of information:

  • Account and Contact Data: Name, email address, phone number, and other contact information you provide
  • Content You Provide: Messages, project requirements, and other content you submit
  • Usage and Device Data: Information about how you use our website, IP address, browser type, and device information
  • Cookies: Small data files stored on your device to improve your experience
  • Support Messages: Communications when you contact our support team
  • Transaction Data: Payment information (we do not store full card numbers)

How We Use Your Data

We use your information to:

  • Provide our web design and development services
  • Communicate with you about projects and support
  • Process payments and prevent fraud
  • Analyze usage to improve our services
  • Comply with legal obligations
  • Send marketing communications (with your consent where required)

Legal Bases for Processing

Where applicable, we process your data based on:

  • Contract: To fulfill our service agreements with you
  • Legitimate Interests: To improve our services and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal Obligations: To comply with applicable laws

Data Sharing

We may share your information with:

  • Service Providers: Third parties who help us provide our services
  • Legal Requirements: When required by law or to protect safety
  • Business Transfers: In connection with mergers or acquisitions

We do not sell personal information or share it for cross-context advertising.

International Transfers

When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.

Data Retention

We keep your data only as long as necessary for the purposes outlined in this policy, then delete or anonymize it.

Security

We implement organizational and technical measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

EU/UK Residents: You have additional rights under GDPR/UK GDPR, including the right to lodge a complaint with supervisory authorities.

California Residents: You have rights under CCPA/CPRA, including the right to know, delete, and opt-out of sale/sharing.

Brazil Residents: You have rights under LGPD, including access, correction, and deletion rights.

Children's Privacy

Our services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will post any changes with a new effective date.

Effective Date

This privacy policy is effective as of January 1, 2024.

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