Security Policy

WebNexa is committed to maintaining the highest standards of security to protect our clients' data, systems, and digital assets.

Security Commitment

We implement comprehensive security measures across all aspects of our operations to ensure the confidentiality, integrity, and availability of client data and systems.

Information Security Framework

Our security program is built on industry-standard frameworks:

  • ISO 27001 security management principles
  • NIST Cybersecurity Framework
  • OWASP security guidelines
  • GDPR and international privacy regulations

Data Protection Measures

Encryption

  • Data encrypted in transit using TLS 1.3
  • Data encrypted at rest using AES-256
  • Database encryption for sensitive information
  • Encrypted backups and storage

Access Controls

  • Multi-factor authentication (MFA) required
  • Role-based access control (RBAC)
  • Principle of least privilege
  • Regular access reviews and audits
  • Automated account lockout policies

Data Classification

  • Public, Internal, Confidential, and Restricted categories
  • Appropriate handling procedures for each classification
  • Data labeling and tracking systems
  • Secure disposal of sensitive data

Network Security

Infrastructure Protection

  • Next-generation firewalls and intrusion detection
  • Network segmentation and isolation
  • DDoS protection and mitigation
  • Regular vulnerability scanning
  • Secure VPN access for remote work

Monitoring and Detection

  • 24/7 security monitoring and alerting
  • Security Information and Event Management (SIEM)
  • Behavioral analytics and anomaly detection
  • Real-time threat intelligence integration

Application Security

Secure Development

  • Security-by-design principles
  • Secure coding standards and practices
  • Regular code reviews and security testing
  • Dependency scanning and management
  • Automated security testing in CI/CD pipelines

Web Application Security

  • OWASP Top 10 vulnerability protection
  • Web Application Firewalls (WAF)
  • Input validation and sanitization
  • Cross-Site Scripting (XSS) prevention
  • SQL injection protection

Physical Security

  • Secure data centers with 24/7 monitoring
  • Biometric and multi-factor access controls
  • Environmental controls and redundancy
  • Secure equipment disposal procedures
  • Clean desk and clear screen policies

Employee Security

Training and Awareness

  • Regular security awareness training
  • Phishing simulation and testing
  • Security incident response training
  • Privacy and data protection education

Personnel Security

  • Background checks for all employees
  • Confidentiality and non-disclosure agreements
  • Regular security clearance reviews
  • Secure onboarding and offboarding procedures

Incident Response

Response Team

  • Dedicated incident response team
  • 24/7 emergency contact procedures
  • Clear escalation and communication protocols
  • Regular incident response drills

Response Process

  1. Detection and analysis of security incidents
  2. Containment and eradication of threats
  3. Recovery and restoration of services
  4. Post-incident analysis and improvement
  5. Client notification within required timeframes

Business Continuity

Backup and Recovery

  • Automated daily backups with encryption
  • Geographically distributed backup storage
  • Regular backup testing and validation
  • Defined Recovery Time Objectives (RTO)
  • Defined Recovery Point Objectives (RPO)

Disaster Recovery

  • Comprehensive disaster recovery plans
  • Alternative processing sites
  • Regular disaster recovery testing
  • Communication plans for stakeholders

Third-Party Security

  • Security assessments of all vendors
  • Contractual security requirements
  • Regular vendor security reviews
  • Secure data sharing agreements
  • Supply chain risk management

Compliance and Auditing

Regular Assessments

  • Annual security audits and assessments
  • Penetration testing by certified professionals
  • Vulnerability assessments and remediation
  • Compliance monitoring and reporting

Certifications and Standards

  • SOC 2 Type II compliance
  • ISO 27001 certification pursuit
  • GDPR and privacy regulation compliance
  • Industry-specific security standards

Client Responsibilities

Clients are responsible for:

  • Maintaining security of their own systems and accounts
  • Using strong passwords and enabling MFA
  • Reporting suspected security incidents promptly
  • Following security guidelines provided by WebNexa
  • Keeping contact information current for security notifications

Security Incident Reporting

To report a security incident or concern:

  • Emergency: security-emergency@webnexa.com
  • General security issues: security@webnexa.com
  • Phone: +8801771770033 (24/7 emergency line)
  • Include as much detail as possible about the incident

Policy Updates

This security policy is reviewed and updated regularly to address:

  • Emerging security threats and vulnerabilities
  • Changes in technology and business operations
  • New regulatory requirements
  • Lessons learned from security incidents

Contact Information

For questions about our security practices:

  • Chief Security Officer: cso@webnexa.com
  • Security team: security@webnexa.com
  • Phone: +8801771770033
  • Address: Dhaka, Bangladesh

Effective Date

This Security Policy is effective as of January 1, 2024.

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